Frequently Asked Questions

Asaan Recovery is a specialized web and mobile CRM built exclusively for local Internet Service Providers (ISPs), Cable TV operators, and sub-dealers across Pakistan. It streamlines subscriber record management, automates monthly billing, syncs directly with MikroTik routers, provides offline field recovery with Bluetooth printing, and manages technician complaint tickets.

Yes, absolutely! Many Pakistani network operators run combined Cable TV and Broadband operations. Asaan Recovery lets you create single internet subscriptions, cable-only accounts, or bundled packages with shared billing ledgers.

Yes. You can create sub-dealer accounts with restricted access levels. Main network owners can set specific package rates for sub-dealers, monitor their collections, track their active/inactive user ratios, and view individual sub-dealer balances in real time.

Data security and privacy are top priorities. Your customer phone numbers, CNICs, financial ledgers, and network structures are end-to-end encrypted and hosted on high-availability cloud servers with daily automated backups. Your data is strictly private to your company.

Our platform connects to your MikroTik router using the secure MikroTik API or RADIUS server protocols. Once connected, Asaan Recovery can automatically read active users, update connection statuses, and execute disconnect or re-enable commands based on payment status.

When a bill exceeds its grace period, the system can automatically disable the subscriber's PPPoE or Static IP profile on the MikroTik router or change their address-list profile to show an automated payment reminder page.

Yes. If your network spans across multiple sectors, areas, or cities using different MikroTik routers (e.g., CCR1009, CCR1036, RB3011, RB750Gr3), you can bind multiple router IPs to a single central dashboard and assign subscribers to specific routers.

A static public IP is recommended for direct API connections, but it is not mandatory. If your router is behind a NAT or dynamic IP, we can assist you in setting up MikroTik Cloud DNS (IP Cloud) or secure VPN tunnels to establish a persistent link.

Before going into the field, recovery officers sync their area customer list on the app. While visiting subscribers in low-coverage or basement locations without internet, officers can view pending dues, record cash received, and print physical receipt slips. All transaction records sync to the main database as soon as internet connectivity is restored.

Any standard 58mm or 80mm ESC/POS Bluetooth thermal mini printer works seamlessly with the Asaan Recovery mobile app. Popular models widely used in Pakistan include PT-210, MPT-II, Xprinter, and ZJiang.

The receipt slip includes your ISP business logo/name, customer ID, subscriber name, area/address, bill month, amount paid, remaining balance, recovery officer name, exact date and timestamp, and custom promotional or helpline messages.

No. To prevent fraud or unauthorized alterations in cash tracking, field staff cannot edit or delete recorded payments. Only super-administrators or office managers with specific role permissions can approve cancellations or adjustments.

Yes! You can send automated WhatsApp payment reminders, monthly invoice notifications, receipt confirmations, and disconnection warnings directly to subscriber mobile numbers.

At the end of the shift, the app generates a digital cash closing report for each collector showing total bills collected and cash in hand. The manager verifies the physical cash against the app summary and signs off on the digital handover receipt, eliminating cash discrepancies.

Yes. Asaan Recovery includes an integrated Accounts & Expense module where you can log upstream bandwidth costs, office rent, staff salaries, fiber maintenance costs, generator fuel, and daily misc expenses to compute net monthly profit.

Yes, our Fiber & Hardware POS inventory system tracks stock levels of ONU routers, patch cords, fiber roll lengths, set-top boxes, and joint enclosures, keeping full visibility over materials issued to field technicians.

Our pricing is transparent and affordable for network operators in Pakistan. Basic plans start at PKR 2,500/month for up to 500 active subscribers, while Standard and Premium plans cater to larger networks with unlimited users and sub-dealer structures.

Migration takes only a few hours! Our technical team helps you import your Excel or CSV subscriber lists, configure your areas, packages, and MikroTik settings on the exact same day.

Yes. We provide live remote video training sessions for your office staff, recovery personnel, and managers, along with step-by-step video guides in Urdu.

Getting started is super simple! You can click the "Request WhatsApp Demo" button below or call our customer helpline directly at +92 337 2314909. Our technical team will guide you through a live walkthrough.

We offer dedicated WhatsApp support, direct phone assistance, and remote desk assistance (AnyDesk/TeamViewer) during business hours across all major Pakistani cities.